Refund Policy | Rolux NEMT

Non-Emergency Medical Transportation Services

As Rolux NEMT provides non-emergency medical transportation services, refunds are generally not applicable once a trip has been completed. However, we understand that exceptional circumstances may arise. If you believe you are entitled to a refund due to an error on our part (e.g., incorrect pick-up location, significant delay not caused by traffic), please contact our customer service team within 24 hours of the completed trip. We will review your request and determine if a refund is warranted on a case-by-case basis

Please note:

Refunds are not available for cancellations made less than 24 hours before the scheduled pick-up time.
No-shows will not be eligible for a refund.
Refunds may be subject to a processing fee.
Any refunds approved will be credited back to the original payment method.

Online Taxi Booking Services

For online taxi booking services, refunds may be considered in the following situations:

Cancellation before driver assignment: If you cancel your booking before a driver is assigned, you will receive a full refund.

Driver no-show: If the driver fails to arrive within a reasonable time, you are entitled to a full refund.

Technical issues: In the rare event that technical issues on our platform prevent the completion of your booking, you may be eligible for a refund.

Contacting Us

To request a refund or inquire about our refund policy, please contact our customer service team at 929-602-8427 or roluxnemt@gmail.com

We reserve the right to modify this refund policy at any time. Any changes will be posted on our website.

Thank you for choosing Rolux NEMT!